Safe holiday travel

We are thinking about how we can offer you the same hospitality as always, with a few more precautions!

Last update 20/09/2020

What is public life for now?

Anyone who is out in public must keep a safe distance of one meter from everyone except members of their own household. If you cannot keep that distance, you must wear a face mask covering your mouth and nose. Face masks are mandatory in all indoor spaces. It is recommended that you wash your hands and use hand sanitizer regularly. Day by day the cases are lower and restrictions will hopefully be less.

How will we check in & out?

Unfortunately we will have to give up a nice handshake or a hug. This year the joy of welcoming you will shine through the eyes :-) Check-in can be done online before arrival with the system already in use for a few years.
We will take you the temperature upon your check in as we will do daily for us and all co-workers.
The pre-account will also be sent to you via email and the balance can be paid with the card provided at the time of booking.

How will you manage meals?

Friend and families can have meals sitting on the same table. At the entrance of the restaurants there will be a dispenser to disinfect the hands. If necessary, dinner and breakfast will take place in two shifts in order to maximize social distancing. Unfortunately the buffet is unfortunately banned for the moment. You can reserve what you like most for breakfast and at the buffet a staff member will be ready to serve other foods. If you prefer, you can also brig your breakfast in the garden or in your room or on your private balcony. At dinner there will be a menu for each table so you will be the only one to touch it. In the case of à la carte menus, a QR code will be made available to download the menu directly to your mobile phone.

How are the rooms sanitized?

Hygiene and cleanliness standards have always been extremely important to us. We are implementing additional measures to ensure the safety of our guests and employees. The bedrooms and bathrooms will be sanitized with virucidal products. Ben linen is washed and sanitized by a certified company. More attention will be paid to the disinfection of objects that are touched more frequently such as handles, remote controls, elevator buttons etc.

Can we spend our holiday with friends?

Yes, you can share a room with a friend or have a meal together. Choosing a holiday with friends will be your responsibility.

Can we use the wellness area?

Access to saunas will take place only upon reservation in order to guarantee maximum distancing. Our masseurs, as well as customers, will have to wear a mask during the treatment.

Can we go on excursions or cycling?

Of course! The mountain and its wide spaces will allow you to move freely. All outdoor exercise is permitted. While exercising, keep a safe distance from others. When you stop, or can't keep the distance, wear a face mask covering your mouth and nose. We will suggest the hidden routes! You can book your packed lunch at the reception the previous evening. If you want to have lunch in a refuge, we recommend booking. Some refuges will offer the possibility of take-away lunches. It's a great way to support their economy too. See guided excursions

Can we travel through Austria and Switzerland?

Travelling through a European state is always allowed. If limitations occur you may not be able to stop for a rest (eg. no pipi stop in Switzerland). This limit should be over from June 15th.

When is reopening scheduled? It is possible to reserve?

The hotel will re-open for the winter season on December 3rd. You can book directly by clicking here or send a request for information.
Book without worries, in case of cancellation for the following proven limitations or illness linked to Covid-19, we will fully refund the deposit up to the day of arrival.

● The country of origin requires the guest to put themselves in "quarantine" upon returning from their stay.
● Suspension of non-European flights.
● Lockdown in the country of origin.
● National or regional lockdown.
● Italy does not accept people from the guest's country.
● The guest tested positive for the virus and is in quarantine.

In case of non covid cancellation the regular cancellation policy apply.

The duties of the guests

In order to carry out an effective strategy we would need your help. In the event of symptoms, even mild ones, please notify us by telephone: the reception will take all necessary measures. Regarding the routine instead, we are all informed on the importance of washing hands frequently and wearing masks (at least in some moments of proximity). We will kindly ask you to keep your distance from other people (for example at the bar) and not to use the lift with people who are not part of your family.

Our contribution to the environment

Every day, consciously or unconsciously, everyone leaves their own carbon footprint. For us humans it is a really difficult time. Instead, the earth begins to breathe again and we want to help you by doing something concrete: we will plant a tree, for every new booking received today for the whole summer 2020. Together with the children and the Billion Tree Campaign, we will plant trees to lower emissions of CO². One of the most effective and easiest methods for a better future. In the hotel the water is heated by solar panels, the heating comes from natural fuel (wood residues), we have applied flow reducers to the taps, for breakfast we use certified organic napkins and we will strive for an even more efficient separate collection.