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Hotel Genzianella

Booking conditions

We want to assure you that we will make every effort to guarantee you maximum flexibility in planning your holidays.

We all deserve a holiday! Expecially in such an uncertain period.

This is why our cancellation policies have adapted trying to be as flexible as possible.

 

Free cancellation up to 7days from arrival

No deposit is required. The reservation is guaranteed by credit card.
We reserve the right to verify the validity of the credit card and the actual availability of credit.
In case of cancellations / changes made after the deadline (6 days from the arrival date) or in case of no-show, 50% of the stay will be charged (100% in the case of a one night stay)

 

Free cancellation up to 24 hours from arrival 

In case of cancellation due to the following proven limitations or illness related to Covid-19, we will fully refund the deposit paid up to the day of arrival.
The country of origin requires the guest to put themselves in "quarantine" upon returning from their stay.


BOOKING CONDITIONS - NOT COVID

To confirm the reservation, a deposit equal to 30% of the stay is required. For stays of one or two nights, the payment of the first night is required.

LOW SEASON (8/23 December - 9/24 January - 14/28 March - 20 May / 30 June)
For cancellations up to 7 days before arrival, the deposit can be used for a future stay (within one year)
For cancellations made from 6 to 2 days, 50% of the stay will be charged
From the day before arrival and in case of early departures, 100% of the stay will be charged

HIGH SEASON (all periods not included in the low season)
For cancellations up to 14 days before arrival, the deposit can be used for a future stay (within one year)
For cancellations made from 13 to 2 days, 50% of the stay will be charged
From the day before arrival and in case of early departures, 100% of the stay will be charged


 


To protect yourself from penalties due to any cancellations of the booked stay, we would like to point out the possibility of subscribing to our advantageous Easy Booking Service at a cost of € 10.00 per day per room.

The Easy Booking Service protects you in the event of:

Booking cancellation due to illness or serious accident of the guest for whom the stay was booked
Serious accident or sudden serious emergency resulting in hospitalization of a member of the host's family.
Serious damage (theft, fire, etc.) to the guest's properties (house, apartment) that necessarily require his presence.
In each of the cases mentioned above, it is necessary to submit documentation certifying the reason for the cancellation (medical certificate / certificate from the police, etc.).
The Service only covers the cancellation of the entire stay and cannot be adopted in the event of a late arrival or early departure.

 

Accompanied trekking tour

Accompanied trekking tour

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La Genzianella

Hotel Genzianella is in Bormio, few steps from the ski lifts.

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in Via Zandilla, 6.

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