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Hotel Genzianella

Booking conditions

We want to assure you that we will make every effort to guarantee you maximum flexibility in planning your holidays.

 

Stays with departure before 1st July 2021
No deposit required. Credit card as guarantee.

Free cancellation up to 7 days before arrival
The reservation is guaranteed by credit card.
In case of cancellations / changes made after the deadline (6 days from the arrival date) 50% of the stay will be charged (100% in the case of a one night stay)
We reserve the right to verify the validity of the credit card and the actual availability of the credit.
We count on your correctness and cooperation for a timely communication in case of cancellation of the trip.

Free cancellation up to 24 hours before arrival
for the following proven limitations or Covid-19 related illness


The Lombardy region is located in the orange or red zone
Travel from the home region is prohibited.
The guest is under a quarantine regime.
For stays with arrival from 1st July

 

Stays form July 1st

A valid credit card number and a 30% deposit are required to guarantee the reservation.
For stays from 1 to 3 nights, a deposit equal to the first night of stay will be required.

Late cancellations
In case of cancellation within 7 days before arrival: the deposit will be returned in the form of a voucher to be used within two years.
In case of cancellation in the 7 days before arrival 50% of the total stay is required as penalty
In case of non-arrival 100% of the total stay is required as a penalty

To protect yourself from penalties due to any cancellation of the entire stay booked we point out the possibility of
to subscribe to our advantageous Easy Booking Service at a cost of €10.00 per day per room.

You can add it to your cart at the end of the booking process!



 

 

The Easy Booking Service protects you in case of:

Booking cancellation due to illness or serious accident of the guest for whom the stay has been booked.
> Serious accident or sudden serious emergency resulting in the hospitalisation of a member of the guest's family.
> Serious damage (theft, fire, etc.) to the guest's property (house, apartment) that necessarily requires their presence.
> The easy booking service is also valid in the event of travel restrictions or impossibility due to Covid-19.

In each of the above cases it is necessary to present documentation proving the reason for the cancellation (medical certificate / police certificate, etc.).

The Service covers only the cancellation of the entire stay and cannot be adopted in the event of a delayed arrival or an anticipated departure.

 

Accompanied trekking tour

Accompanied trekking tour

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Terme

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Virtual Tour

Virtual Tour

Virtual tour 360°

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Tesla destination charging

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La Genzianella

Hotel Genzianella is in Bormio, few steps from the ski lifts.

We're waiting for you in our hotel,
in Via Zandilla, 6.

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